Privacy Policy

At CES Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website and make purchases.

Information We Collect

We collect various types of information to provide you with a seamless shopping experience:

Personal Information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through payment gateways)

Account Information:

• Username and password
• Order history
• Wishlist items
• Saved addresses

Technical Information:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on site
• Referring website addresses

Transaction Information:

• Purchase history
• Payment method details (last 4 digits only)
• Order status and tracking information

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment:

• Processing and delivering your orders
• Sending order confirmations and shipping updates
• Managing returns and refunds
• Providing customer support

Account Management:

• Creating and maintaining your account
• Personalizing your shopping experience
• Saving your preferences and wishlist
• Enabling order tracking

Communication:

• Responding to your inquiries and support requests
• Sending important updates about your orders
• Notifying you about product availability and restocks
• Sharing promotional offers and newsletters (with your consent)

Website Improvement:

• Analyzing user behavior to enhance website functionality
• Improving product recommendations
• Optimizing user experience and navigation
• Conducting market research and analytics

Legal and Security:

• Preventing fraud and unauthorized transactions
• Complying with legal obligations
• Enforcing our Terms of Service
• Protecting the rights and safety of CES Shop and our customers

Cookies and Tracking Technologies

CES Shop uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and account access
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Data Security and Protection

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is transmitted using SSL/TLS encryption
• Secure Payment Processing: We use trusted payment gateways and do not store complete credit card information
• Access Controls: Only authorized personnel have access to personal data
• Regular Security Audits: We conduct periodic reviews to ensure data protection
• Firewall Protection: Our servers are protected against unauthorized access

Third-Party Services

We may share your information with trusted third-party service providers for:

Payment Processing:

• Secure payment gateways for transaction processing
• Banking and financial institutions

Shipping and Logistics:

• Courier and delivery partners to fulfill orders
• Tracking service providers

Analytics and Marketing:

• Google Analytics for website traffic analysis
• Email marketing platforms for promotional communications
• Social media platforms for targeted advertising

Customer Support:

• Helpdesk software for managing inquiries
• Communication tools for customer service

All third-party partners are contractually obligated to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records

When your data is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update:

• View and update your account information at any time
• Request a copy of the personal data we hold about you

Deletion:

• Request deletion of your account and associated data
• Unsubscribe from marketing communications

Consent Withdrawal:

• Opt out of promotional emails and newsletters
• Disable cookies through browser settings

Data Portability:

• Request your data in a structured, machine-readable format

Objection:

• Object to certain data processing activities

To exercise any of these rights, please contact us at contact@cesindia.org.

Children's Privacy

CES Shop does not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

International Data Transfers

Your information may be transferred to and processed in locations outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.