Refund Policy

At CES Shop, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we're here to help make the return and refund process as smooth as possible.

Refund Eligibility

You may request a refund or return under the following conditions:

• The product is defective, damaged, or not functioning as described
• You received an incorrect item or model
• The product arrived in damaged condition due to shipping
• You are not satisfied with the product within the eligible return period

Return Window

• Standard Electronics & Accessories: 7 days from the date of delivery
• Laptops & Mobile Devices: 7 days from the date of delivery (conditions apply)
• Software Products: 3 days from the date of purchase (only if unopened or not activated)

To be eligible for a return, the product must be in its original condition with all accessories, manuals, warranty cards, and original packaging intact.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or activated software licenses and digital products
• Products with tampered or missing serial numbers
• Items marked as "Non-Returnable" on the product page
• Products damaged due to misuse, physical damage, or liquid damage
• Consumables such as ink cartridges once opened
• Customized or personalized products

Damaged or Missing Items on Arrival

If your order arrives damaged, defective, or with missing items:

• Do not accept the delivery if the package appears severely damaged
• Contact us immediately at contact@cesindia.org or call +91-7756837111
• Provide photos of the damaged product and packaging
• We will arrange for a replacement or full refund at no additional cost

How to Initiate a Return

To request a refund or return:

• Contact our customer support team via email at contact@cesindia.org or call +91-7756837111
• Provide your order number, product details, and reason for return
• Our team will verify eligibility and provide return instructions
• Pack the product securely in its original packaging
• Ship the product to the address provided by our team

Return Shipping Costs

• Defective or Wrong Products: CES Shop will cover the return shipping costs
• Change of Mind or Buyer's Remorse: Customer is responsible for return shipping charges
• For high-value items (laptops, printers), the product can be returned only if it is defective

Refund Processing Timeline

Once we receive and inspect the returned product:

• Inspection Period: 3-5 business days
• Refund Initiation: Within 5-7 business days after approval
• Credit to Account: 7-10 business days depending on your bank or payment method

Refunds will be processed to the original payment method used during purchase.

Exchange Policy

If you wish to exchange a product for a different model or variant:

• Contact us within the eligible return period
• Exchanges are subject to product availability
• Price differences may apply and will be communicated before processing